Standard Delivery Rates:
Drop Off Within 15 Miles - $65
Drop Off within 15-30 Miles - $85
Drop off Over 30 Miles - Please call for a quote
Assembly and Trash Removal - Please Call for a quote.
If you are outside of 25 miles from our showroom, you must call to confirm if we are able to facilitate a delivery to remote areas outside of Dallas and Fort Worth. At this time, we can only facilitate the 25 mile threshold for door to door deliveries. If a purchase is made outside of our delivery area, customers will be liable for in-store pickups of your furniture and we will hold your furniture for up to 14 days, unless special arrangements are made and confirmed. Any refunds requested due to purchases made outside of our delivery threshold of 25 miles will be subject to purchase reversal fees, where applicable. NO EXCEPTIONS.
You may return most new, unopened items within 24 hours of delivery. (customers are responsible for returning the items to the store within 48 hours after receiving it, Items must be in the original manufacturer's packaging.) PLEASE NOTE that we are unable to return items that do not have the original manufacturer's packaging. NO EXCEPTIONS WILL BE MADE. A 25% re-stocking fee is deducted from the refund total and Delivery and Assembly fees are NON-REFUNDABLE. Financed orders are NOT ELIGIBLE for refunds. Returned items must be complete, odor and damage-free. If pieces are missing or damaged the customer will be held liable for replacement pieces or the return may be voided. If customer is unable to return items, a pick-up can be scheduled for the fee ranging from $65-$150 depending on the distance even if a free delivery was issued on the original delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Damages and Warranty Claims
All damages, defects or missing parts must be reported within 24 hours after delivery or customer pick-up. IMPORTANT NOTE: Original packing must be present for replacing damaged or missing pieces and customer is responsible for picking-up or paying a re-delivery fee. If the damage, defect or missing pieces are reported later than 48 hours, the customer will be liable for the cost of the replacement pieces. If damages or defects are due to Customer Neglect or Misuse the warranty is voided and customer will be liable for the cost of the replacement pieces. All Warranty and damage claims require photos of the damages, please email them to firstname.lastname@example.org ATT: RMA. In the email include 1. Your order number, name and contact phone information, 2. A zoomed out picture of the damage or defect, 3. A zoomed in picture of the damage or defect.
Available Delivery Areas
**Please note, if you do not see your city here, we WILL deliver to DFW and surrounding areas. Please email us or call us at 972-488-4040 for a Quote.
**Please note if you do not see your city here, you MUST contact us before making your order.
City not listed? Call or Email us for a quote.
(Please allow up to 24 hours to receive a quote)
Limited 1 Year Warranty
Every item we carry is backed by an IRON CLAD one year warranty. This covers manufacturers defects in materials, Fabric, Stitching, Frames, and Cushions. Warranty claims must be made promptly when issues are discovered. You will be required to provide your original receipt as a proof of purchase. Warranty exclusions may apply to items that are offered as clearance or floor models or discounted beyond our every day low prices.